JCSC Suspicious Email Reporting Service (SERS)

Suspicious Email Reporting Service (SERS)

If you have received an email which you’re not quite sure about, you can forward it to SERS at phishing@jcsc.je.

There could be several things that make you suspicious of an email. It might come from a person you don’t know, or a company that doesn’t usually email you. You may just have a hunch. Either way, if you’re suspicious of the email, you should report it.

Reporting an email to JCSC means we can provide advice to protect other Islanders. Your report will also help us understand the threats on our Island. This will help us prevent and mitigate advanced threats, cyber crime, and online fraud.

When you report a suspicious email, it will be shared with the UK’s National Cyber Security Centre (NCSC). This can help NCSC to disrupt malicious phishing campaigns and take down malicious websites.

How to sign up

Anyone based in Jersey can use SERS. There are two ways to use SERS:

If you are able to do so, we recommend configuring Outlook for your organisation to make reporting easy. More information on how to do this is available here.


By forwarding emails to us, you consent to data processing. All information will be handled in line with our privacy policy, which you can find here.

Information shared with NCSC is handled in line with their privacy statement.

Occasionally an email may not reach our service: this may be because it is already widely recognised by spam detection services.

We do not respond to phishing reports individually unless we have a need to do so. If you are experiencing a cyber attack and need direct support, you can call us on 01534 500050 or report an incident to us.